Refund Policy

 

Effective Date: 07/07/2025

Business Name: Alamo Fiesta Charcuterie

 

We understand that life happens and plans can change! At Alamo Fiesta Charcuterie, we strive to be as accommodating as possible while maintaining fairness and protecting the time, preparation, and resources that go into every event.

​

Deposits

• A 50% non-refundable deposit is required to secure your booking.

• This deposit covers time spent planning, reserving your date, and initial food and supply purchases.​

​

Refund Eligibility

• 7+ days before your event: You are eligible for a refund of the amount paid beyond the non-refundable deposit.

• 6 days or less before your event: Payments are non-refundable, but we may be able to reschedule your service for a future date (subject to availability and at our discretion).

• Day-of cancellations or no-shows will not be refunded under any circumstances.

 

Rescheduling

We will do our best to accommodate rescheduling requests. Rescheduled events must take place within 7 days of the original event date and are subject to date availability.

​

Weather + Outdoor Events

We do not offer refunds for inclement weather. If you are hosting an outdoor event, it is your responsibility to have an alternate plan in place (e.g., a tent or indoor space). If weather makes it unsafe to operate, we will work with you to reschedule.

 

Custom Orders + Add-Ons

Custom items, upgrades, or add-ons (like extra boards, ribbons, or cone substitutions) are non-refundable once confirmed and paid for.

​

Contact for Questions or Changes

If you need to make changes to your booking, have questions, or need to request a refund (when eligible), please email us at alamofiestagroup@gmail.com as soon as possible. We’re happy to work with you whenever we can!